Terms of service
Terms and Conditions
Ashby Rowe – Terms of Service
1. Introduction Welcome to Ashby Rowe. By accessing and using our website, services, and products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase or using our site.
For any question about these Terms or your order, write to contact@ashbyrowe.com.
2. Who These Terms Apply To
We sell to customers located in the United States. By placing an order you confirm that you are at least 18 years old, or that a parent or guardian has agreed to the purchase on your behalf.
3. Your Order
When you place an order you are making an offer to buy. We accept that offer when we confirm dispatch or ship the goods, and the contract is formed at that moment.
Until then we may decline an order, for example if an item is unavailable, if we identify a pricing error, or if we suspect fraud. If we decline an order you have already paid for, we refund you in full.
4. Prices and Taxes
All prices are shown in US Dollars (USD). Sales tax is calculated and displayed at checkout where we are required to collect it.
We work to keep prices accurate. If an item is listed at an incorrect price, we will contact you before shipping, and you may confirm the order at the correct price or cancel it for a full refund.
5. Payment
The available payment methods are shown at checkout. Payment is taken when the order is placed.
6. Shipping and Delivery
Delivery is handled as described in our Shipping Policy.
If we cannot ship your order within the processing time stated there, we will contact you, and you may choose to wait or to cancel the order for a full refund.
7. Title and Risk of Loss
Title and risk of loss pass to you when the goods are delivered to the address you provided.
8. Returns
Returns are handled as described in our Refund Policy, which forms part of these Terms.
Personalized and made-to-order pieces, meaning any item carrying a name, initial, monogram or engraving chosen by you, are final sale. That is stated on the product page of each of those items before you add it to your cart.
This exclusion does not apply to an item that arrives damaged, defective or different from what you ordered.
9. Product Descriptions
We work to describe and photograph our products accurately. Jewelry is photographed under studio lighting, so colors may look slightly different from one screen to another, and plated or handmade finishes may vary slightly from piece to piece.
10. Warranties
Our products carry the implied warranties given by the law of the state where you live, including the implied warranty of merchantability, to the extent those warranties apply and cannot be excluded.
Except as required by law, we give no other warranty, express or implied. Some states do not allow limits on implied warranties, so this limitation may not apply to you.
11. Contact Information
For any questions regarding these Terms of Service, please contact us at: 📧 contact@ashbyrowe.com